Dear Valued Customer,

I hope all is well.

We would like to inform you of a super urgent last minute network maintenance that we need to perform as soon as possible.

Date: Wednesday, November 20th 2019
Maintenance Period: 5:00AM PST to 12:00PM PST

Outages: Network outage for a duration of 15-30 minutes as we complete a full power cycle of the core infrastructure.

Type of work: We indicated a critical error with one of our core routers that requires an OS and firmware update and reboot.

We do apologize for the super short notice of this maintenance. But we have to complete this maintenance ASAP to prevent future incidents with the core routers. If you have any questions, please don't hesitate to let us know by emailing

Warm Regards
NOC Team

Tuesday, November 19, 2019

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